Refund and Returns Policy

Introduction

 

At [fitdashs.com], we take pride in offering quality products and aim to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we have a straightforward return process to address any concerns. Please read the following policy carefully to understand your rights and responsibilities when returning a product.

 

2.1 Return Eligibility

 

To be eligible for a return, the product must meet the following criteria:

 

The product is returned within [7] days from the delivery date.

The product is unused, unopened, and in its original packaging.

The product is not on the list of non-returnable items, which include [list of non-returnable items].

2.2 Return Process

 

To initiate a return, please follow these steps:

 

Contact our customer service team at [[email protected]] to request a return authorization.

Once approved, you will receive a return label and instructions on how to return the product.

Ship the item back to us using the return label within [7] days from receiving the return authorization.

2.3 Refunds

 

Once the return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment. Please note that shipping costs are non-refundable.

 

2.4 Exchanges

 

If you wish to exchange a product, please contact our customer service team for assistance. We will help facilitate the exchange process based on product availability.

 

2.5 Damaged or Defective Products

 

If your item is damaged or defective upon receipt, please contact us immediately. We will provide a replacement or a full refund, depending on the situation. Please retain the original packaging and provide photos of the damaged product for verification.